Official OK99 Document
This document contains all the terms and conditions governing use of the ok99 platform. We've written this in plain language — not confusing legal text — so every Malaysian player knows their rights and responsibilities.
The most important things you need to know before reading the full document below.
Ok99 is strictly for users aged 18 and above. Registration by minors is entirely prohibited, and any account found to be in breach of this age requirement will be terminated immediately with no refund of balances.
Each individual is permitted to hold only one ok99 account. Holding more than one account is a serious violation of our terms and may result in the termination of all associated accounts along with the forfeiture of all balances and bonuses.
Ok99 operates entirely in Malaysian Ringgit (MYR). All deposits, withdrawals, bonuses, and winnings are in MYR. Accepted payment methods include local Malaysian options such as Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX.
All ok99 bonuses are subject to rollover requirements before withdrawal is permitted. Rollover requirements are clearly stated in each promotion. The ok99 Welcome Bonus carries a 20x rollover requirement — among the lowest in the Malaysian industry.
All your personal information and financial data on ok99 is protected with 256-bit SSL encryption. ok99 will never ask for your password via email, live chat, or any other communication channel outside of the official platform login form.
Ok99 provides deposit limit, playtime limit, and self-exclusion features that can be activated at any time. ok99 reserves the right to restrict or suspend any player's account that shows signs of problem gambling for the purpose of player protection.
Important: By registering and using the ok99 platform, you agree to be bound by all the terms and conditions set out in this document. Please read carefully before proceeding with registration.
To register and use the ok99 platform, you must meet the following requirements without exception:
Each applicant is required to provide the following information during registration: full name as per Malaysian identification card, active Malaysian mobile number, valid email address, and Malaysian bank account or e-wallet details for withdrawal purposes.
Ok99 reserves the right to request identity verification documents at any time, including a copy of a valid Malaysian identification card (MyKad) or passport, as part of standard KYC (Know Your Customer) procedures. Failure to provide the requested documents within the stipulated timeframe may result in temporary suspension or permanent termination of the account.
Notice: Registering with false information, another person's identity, or multiple accounts to take advantage of bonuses is a serious violation that will result in account termination and forfeiture of all balances with no refund.
All financial transactions on ok99 are conducted in Malaysian Ringgit (MYR) only. ok99 accepts the following local Malaysian payment methods:
Deposit: The minimum deposit amount is RM20 for most payment methods. Deposits via e-wallet (Touch 'n Go, GrabPay, Boost, ShopeePay) are typically credited to your ok99 account within seconds. Deposits via DuitNow and FPX online banking are usually processed within 5–15 minutes depending on your bank's processing time.
Withdrawals: Withdrawal requests will be processed within 1–3 business days depending on the chosen method and account verification status. The minimum withdrawal amount is RM50. ok99 reserves the right to request additional identity verification before processing withdrawals above certain thresholds, or where unusual account activity is detected.
| Payment Methods | Min. Deposit | Credit Timeframe | Withdrawals |
|---|---|---|---|
| Touch 'n Go eWallet | RM20 | Instant | 1–24 hours |
| GrabPay | RM20 | Instant | 1–24 hours |
| Boost / ShopeePay | RM20 | Instant | 1–24 hours |
| DuitNow | RM20 | 5–10 minutes | 1–3 business days |
| FPX (Maybank2u, CIMB) | RM30 | 5–15 minutes | 1–3 business days |
Withdrawals will be credited to the bank account or e-wallet registered under the same member's name. ok99 does not process withdrawals to third-party accounts. Any taxes or charges imposed by your bank or e-wallet provider are solely the member's responsibility.
Ok99 offers a variety of bonuses and promotions for both new and existing members. All bonuses are subject to specific terms and conditions stated within each promotion. The following are general rules that apply to all ok99 bonuses:
Rollover requirements are calculated based on the total wagering turnover needed. For example, a RM100 bonus with a 20x rollover requires RM2,000 in total wagers before any funds associated with that bonus can be withdrawn. Rollover is calculated on total wagers placed, not on winnings.
Certain games may be excluded or contribute only partially toward rollover requirements. This information is clearly stated on the terms page of each applicable ok99 promotion.
Note: ok99's daily slots cashback of 10% and weekly Sports Betting rebate of 0.8% carry no rollover requirements — they can be withdrawn or replayed without any additional restrictions.
Ok99 offers a wide range of game categories including slots, live casino, Sports Betting (Malaysia Super League football, EPL, badminton), e-sports (Mobile Legends, Dota 2, Valorant), virtual sports, poker, and progressive jackpots. The following general rules apply to all games on the ok99 platform:
For ok99 Sports Betting, all accepted bets are based on the odds displayed at the time the bet is placed. ok99 reserves the right to void any bet where a technical error has caused the displayed odds to differ significantly from actual market odds. Sports results are determined based on official outcomes as designated by the relevant sporting authorities.
You are fully responsible for keeping your ok99 account login credentials secure, including your username and password. ok99 recommends the following security measures:
Ok99 will not be held liable for any losses arising from your failure to keep your login credentials secure. If you suspect your account has been compromised, contact ok99's support team immediately via live chat to have your account temporarily frozen while an investigation is carried out.
Ok99 will never ask for your password via email, text message, or any other communication channel. Any message claiming to be from ok99 and requesting your password is a fraudulent attempt — do not respond, and report it to the ok99 support team immediately.
Ok99 takes its social responsibility toward players seriously. The platform provides a range of responsible gaming features accessible through your account settings:
Once a limit or self-exclusion is activated, it takes effect immediately. Limits can be reduced without any waiting period, but increasing a limit requires a 7-day cooling-off period before taking effect — this is an intentional safeguard designed to protect you.
Ok99 is for users aged 18 and above only. If you or someone you know is struggling with gambling, please seek professional help and use ok99's self-exclusion feature immediately. Gambling should be entertainment, not a burden.
Ok99 reserves the right to suspend or terminate any member account without prior notice in the following circumstances:
If your account is terminated due to a terms violation, all balances — including your original deposits and winnings — may be forfeited at ok99's discretion, depending on the nature and severity of the violation.
You may also close your ok99 account at any time by contacting ok99 customer support. Prior to closure, all real-money balances (excluding bonuses) in your account will be processed for withdrawal to your registered payment method, subject to the completion of any outstanding rollover requirements.
Ok99 strives to maintain 99.9% uptime for an uninterrupted platform experience. However, there are liability limitations that all members should be aware of:
Ok99 makes no guarantee that gambling activity will result in profit. All games carry financial risk and game outcomes are entirely random. Players are solely responsible for their own gambling decisions.
Ok99 reserves the right to amend, update, or modify any part of these terms and conditions at any time. Members will be notified of any significant changes through:
Continued use of the ok99 platform after any amendments to these terms and conditions take effect will be considered your acceptance of those changes. If you do not agree with the amendments made, you have the right to close your ok99 account and withdraw any real money balance remaining.
The current version of these terms and conditions was last updated on 15 January 2026 and supersedes all previous versions.
If you have any questions, concerns, or complaints regarding ok99's terms and conditions, you may contact the ok99 support team through the following channels:
Ok99's support team is available in Bahasa Malaysia and can help you better understand any part of these terms. We encourage you to ask before making any important decisions regarding your account.
Important Reminder: This terms and conditions document is a binding agreement between you and ok99. By registering and using the ok99 platform, you confirm that you have read, understood, and agreed to all terms stated herein.
Ok99 writes its terms and conditions to be read and understood by all Malaysian players — not to confuse them.
Ok99 writes its terms in clear, straightforward language that anyone can understand — no deliberately confusing legal jargon or fine print designed to trip up everyday players.
Every ok99 promotion clearly states its rollover requirements, eligible games, expiry date, and limits — no hidden conditions buried in fine print designed to stop you from using your bonus.
Ok99's responsible gaming features — from deposit limits to self-exclusion — are strictly enforced and cannot be bypassed. These are not cosmetic features added just to satisfy licensing requirements.
Any significant amendments to ok99's terms will be communicated to members in advance via an in-platform notice and email — not simply updated in the document without informing anyone.
Ok99's Malay-speaking support team is available 24/7 to help you understand any part of the terms that may be unclear before you make any important decisions.
Ok99's withdrawal terms are clearly stated — processing times, minimum limits, and verification requirements. No unreasonable delay excuses or excessive document requests of the kind commonly seen on other platforms.
The most frequently asked questions from Malaysian players about ok99's terms and conditions.
Ok99's terms and conditions are not designed to restrict your enjoyment of the platform — they exist to ensure that all parties, both players and ok99, operate within a fair, safe, and responsible environment. Every rule in place has a clear and accountable purpose.
If any part of these terms is unclear or seems unfair to you, please reach out to the ok99 support team. We are happy to listen and provide a satisfactory explanation. The ok99 platform is strictly for users aged 18 and above.
Read the OK99 Responsible Gaming Guide →Read & Understood OK99's Terms?
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